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A Unique & Dynamic Approach
When working with our clients the project seeks to provide advice/advocacy for the initial enquiry and to draw out further areas where a client can be assisted through the interview process and the direct benefit of seeing the client in their home environment. Therefore in the case of a client who presents a housing problem – i.e. being unable to exchange or transfer due to rent arrears – Advice is given on the housing issue and then a process of maximising income through benefit advice is carried out followed by debt counselling. Disability issues will also be addressed at this point.
Debt work is carried out using advanced debt management software which is taken into the clients home using laptop computers. This enables a high volume case load to be managed by each member of staff. The project works with client through to most court stages including administration order, composition order and bankruptcy.
The project has particular expertise in the area of home collected credit.
The project work with its clients to address debt but in many cases takes virtually complete control of the process in order to obtain much needed respite for those suffering with mental illness.
"Results suggest that face-to-face money advice is a popular medium of delivery for those on low incomes, who are most likely to be experiencing financial exclusion.
Therefore, when looking to tackle problems of lack of access to money advice for the financially excluded, face-to-face delivery channels appear to be an effective way to reach the target group". Promoting Financial Inclusion 5:19 - HM Treasurey 2004
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